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Terms & Conditions

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Terms & Conditions

1. Introduction

Thank you for visiting Vetgen Services. By using our website (vetgen.com.pk) and engaging with our services, you agree to abide by the following terms and conditions. Please take a moment to read through them carefully.

These terms are in place to ensure a smooth and transparent experience when using our fumigation, cleaning, disinfection, and heat & waterproofing services in Karachi

2. Services We Offer

At Vetgen Services, we provide professional solutions across four key areas:

Fumigation Services

Effective pest control, carefully designed for residential and commercial spaces.

Cleaning Services

Detailed cleaning for your home or office, including specialized services like water tank cleaning and upholstery care.

Disinfection Services

Comprehensive sanitization to keep your environment safe and hygienic.

Heat & Waterproofing Service

Protect your property from water damage and ensure it stays safe from the elements.

3. Our Service Area

Our services are available only within Karachi. If you’re located outside the city, please contact us directly for more information about availability or possible alternative service options.

4. Eligibility

Booking a service with Vetgen Services is straightforward.

You can:
Call us at 0323-2323128 / 0307-2275535 for immediate assistance.
Visit our website at vetgen.com.pk to schedule your service.

Once you’ve booked your service, one of our team members will reach out to confirm all the details, including pricing and the exact time of service.

5. Booking Services

Booking a service with Vetgen Services is straightforward.

You can:
Call us at 0323-2323128 / 0307-2275535 for immediate assistance.
Visit our website at vetgen.com.pk to schedule your service.

Once you’ve booked your service, one of our team members will reach out to confirm all the details, including pricing and the exact time of service.

6. Pricing and Payment Terms

Pricing

The cost for each service will be provided upfront when you make your booking. Pricing varies based on the type of service and the scope of work.

Payment

Payments can be made via bank transfer, online payment, or in cash upon completion of the service. All transactions are in Pakistani Rupees (PKR).

7. Cancellation and Rescheduling

Cancellation Policy

If you need to cancel or reschedule, please let us know at least 24 hours in advance. Cancellations within a 24-hour window may incur a cancellation fee.

Rescheduling

Should you need to reschedule, we ask that you notify us at least 12 hours before the service date.

8. Service Delivery

Timelines

We aim to arrive at the scheduled time. However, should there be any unforeseen delays, we will notify you as soon as possible.

Quality Assurance

We are committed to delivering high-quality services. If you are not satisfied with the work performed, please contact us within 7 days, and we will address your concerns.

9. Your Responsibilities

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We encourage you to check this policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

To ensure the best results, we ask that our customers:

Provide clear details about the service requirements (size, type of service, etc.).
Ensure that the areas to be serviced are easily accessible.
Remove any valuables or fragile items from the service area to avoid any accidents.

11. Liability Limitations

While we make every effort to provide top-notch service, Vetgen Services will not be liable for damage resulting from factors outside our control, such as weather-related events, pre-existing structural issues, or hidden hazards.

We are committed to protecting your property and ensuring that the services we provide are safe and effective. However, our liability is limited to the value of the service you booked, and we are not responsible for any consequential or indirect losses.

12. Use of Our Website

Intellectual Property

All content on this website, including text, graphics, logos, and images, is owned by Vetgen Services or its partners.
Unauthorized use or reproduction of any material is strictly prohibited.

Acceptable Use

You agree to use our website responsibly and lawfully, refraining from actions that could harm the website’s functionality or interfere with other users’ access.

13. Privacy and Data Protection

We take your privacy seriously. By using our services, you consent to our Privacy Policy, which explains how we collect, use, and protect your personal information. Your data is primarily collected to provide the best possible service, process payments, and improve customer experience.

14. Amendments to Terms

We may update these Terms & Conditions occasionally. When updates are made, they will be posted on this page. We encourage you to review these terms periodically. By continuing to use our services, you accept the revised terms.

15. Termination of Services

If you violate any of these terms, we reserve the right to suspend or terminate the services provided. If any terms are not met, we may also refuse service in the future.

16. Force Majeure

We cannot be held responsible for delays or failures to perform due to events beyond our control. This includes, but is not limited to, natural disasters, accidents, or other unforeseen situations that disrupt the delivery of our services.

17. Dispute Resolution

Any disputes arising from the use of our services or these Terms & Conditions will be resolved in accordance with Pakistani law. Any legal actions will take place in the courts of Karachi.

18. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, or if you’d like more information on our services, feel free to reach out to us:

Vetgen Services
Location: Office #202, Anum Estate, Main Shahrah-e-Faisal, Karachi
Phone: 0323-2323128 / 0307-2275535
Email: [email protected]

19. Acceptance of Terms

By using our website and services, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please refrain from using our services.